Delivery information

Delivery Information – Payslips Online

Summary & Overview

Welcome to the Delivery Information page for Payslips Online — your trusted provider for digital payslips, P60s, and payroll documents delivered securely via email or post across the UK. Whether you select instant PDF delivery, postal mail, or both, we are dedicated to speed, accuracy, and compliance with HMRC and employment regulations.

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1. Digital Delivery via Email (PDF)

⚡ Fast & Reliable

Our email PDF delivery is designed for speed and convenience. In most cases:

• During business hours, documents are delivered within 30–60 minutes.

• Early morning or evenings, delivery may take up to 2–3 hours.

Once you approve the free sample, we immediately generate your final payslip or P60 and send it securely via encrypted PDF. This is ideal for urgent needs like visa applications, loan approvals, or proof of income.

Secure & GDPR-Compliant

• All emails are sent using TLS encryption.

• Documents include metadata and watermarking.

• We retain your contract details temporarily to support amendments or re‑delivery requests, in line with GDPR best practices.

✅ Unlimited Revisions Before Payment

If the data is incorrect or needs adjustment, you can request revisions before finalizing payment. Only once you're satisfied will we generate the final PDF.

Advantages of Email Delivery:

• No delivery cost

• Access from any device with your email

• Same-day access (usually within 1 hour)

• Easy to forward or store digitally

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2. Postal Delivery (Printed Copies)

Royal Mail Options

If you prefer a physical copy:

• We print your document on professional quality paper, enclosed securely in a sealed envelope.

• Sent via Royal Mail First Class or Signed For service, depending on your choice.

Estimated Delivery Times:

• Standard First Class: typically delivered 1–3 working days after dispatch.

• Signed For / Tracked: delivery timeframe that includes tracking and proof of receipt (1–3 working days also typical).

Delivery Process:

1. Print and wrap securely.

2. Post within same business day if ordered before cut-off time (e.g. 3 pm).

3. Dispatch notification email is sent on posting day.

4. Tracking options available if Signed‑For selected; tracking link provided.

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3. Combined Email + Postal Option

Choose both delivery methods for the best of both worlds:

• Instant access via email.

• Physical version posted for official documentation, mortgage applications, or visa purposes.

If the postal copy is delayed or lost, your emailed version serves as immediate proof.

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4. Delivery Cut‑Off Times & Scheduling

Email Delivery Cut‑Off

• Business days (Mon–Fri): orders placed before 5 pm usually delivered within 30–60 minutes.

• Orders after-hours (evenings, weekends) are handled the next business day, with estimated 2–3 hour turnaround.

Postal Dispatch Cut‑Off

• Standard Print Orders placed before 3 pm (Monday to Friday) qualify for same-day posting.

• Orders placed later may be dispatched the following business day.

• No postal dispatch on weekends or UK public holidays, though email delivery remains available.

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5. Delivery Guarantee & Refund Policy

Satisfaction Guarantee

• If we fail to deliver as per email timelines, contact us for a revision.

• Delivery issues with postal mail (e.g. loss in transit, misprint) are handled within our refund or re‑print policy.

Refunds

• For email errors or mis‑delivery issues, we offer full refunds if unsatisfied.

• If postal packages are lost or badly damaged, we will issue a refund or resend at no extra charge.

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6. How to Track & Confirm Delivery

✅ Email

• You’ll receive an email confirmation when the document is sent.

• If you don’t see it, check your junk/spam folder or search for messages from our domain.

Postal

• Opt into Signed For / Tracked services, and we email you the Royal Mail tracking link.

• Expect delivery within 1–3 working days after dispatch.

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7. Common Delivery Questions

Q: I’ve approved the sample and paid—when will I get my payslip?
A: Expect PDF via email within 30–60 minutes (usually faster). Postal copy (if ordered) is posted the same day and delivered in 1–3 business days.

Q: Can I get documents on weekends or holidays?
A: PDF delivery continues during weekends/holidays, though response times may be longer. Postal dispatch resumes on the next working day.

Q: I ordered after business hours—when to expect delivery?
A: Your order is queued and processed first thing next working morning. Delivery is still rapid, usually within 1–2 hours of processing.

Q: My postal copy hasn’t arrived—is my email version valid?
A: Yes. The emailed PDF is legally acceptable, despite postal delays.

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8. Best Practices & Tips

• Ensure your email is correctly entered, and add us to your safe sender list to avoid spam filtering.

• Provide full details clearly (address, employer name, payroll period) to minimise delays.

• If urgent, select both email + postal delivery and mark order as “high priority” on the form.

• Keep your emailed PDF secure—save it in a safe folder or print more copies.

• Use the sample feature to verify accuracy before you pay.

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9. Why Choose Email Delivery with Payslips Online?

• Instant access—no physical wait

• Environmentally sustainable (paperless)

• Zero postage cost

• GDPR-secure and compliant

• Revisions before finalisation ensure accuracy

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10. Delivery Service Benefits at a Glance

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✅ In Summary

Our delivery options—fast PDF via email, secure postal copies, or both—ensure you get the exact format you need, when you need it. With clear cut‑off times, reliable guarantees, and flexible delivery, Payslips Online is built for speed, accuracy, and customer trust.

If you have any questions or special delivery needs, feel free to get in touch via our contact page. We're always here to help.