Faq

Frequently Asked Questions (FAQs) – Payslips Online

1. What is Payslips Online?

Payslips Online is a UK-based service offering replacement payslips and P60s delivered via PDF email or printed mail. It's designed for individuals who have lost or never received original documents, or who need extra copies. We recreate payslips and P60s using your details in an HMRC-compliant format.

2. Why choose replacement payslips or digital P60s?

Replacement documents are useful when:

• The originals are lost, damaged, or inaccessible

• You need proof of earnings for a mortgage, loan, or visa

• Your employer has ceased operations or can’t provide records

• You need professional documentation for legal or personal use

3. How does the replacement process work?

1. Fill out the order form with your information (name, employer, salary, etc.)

2. We create a free sample for review

3. Once approved, payment is taken securely

4. The final PDF is delivered via email (or print copy via post)

4. How long does delivery take?

• Email PDF: Within 30 minutes to a few hours (business hours)

• Printed mail: Dispatched same day (if ordered before cut-off time)

5. Is the service secure and reliable?

Yes. All data is protected using SSL encryption. Revisions are unlimited before final delivery. Customer information is never shared with third parties or HMRC.

6. How accurate are the documents?

We use up-to-date tax tables and employer formats. You can provide exact figures or let us calculate estimates. Documents are only finalized after your approval.

7. Do you offer a money-back guarantee?

Yes. If you’re not satisfied with the final result, we offer a full refund—no questions asked.

8. What information do I need to provide?

To create a payslip or P60, we need:

• Full name

• National Insurance number

• Employer name and address

• Pay period and gross/net salary

• Tax code, if known

• Optional: bonuses, hours, pension deductions, etc.

9. Can employers charge for replacement payslips?

Some do, but under UK employment law, payslips and P60s should be provided free of charge. Our service provides a faster, independent alternative.

10. Are digital payslips accepted?

Yes. Our documents mirror HMRC-compliant formats and are accepted by lenders, letting agencies, visa authorities, and employers.

11. What tax years do you support?

We cover all recent tax years including the current one. You can request documents dating back several years.

12. Can I trust this service?

We’ve helped thousands of customers with replacement payslips and P60s. We operate transparently with clear pricing, secure payment, and responsive support.

13. Are digital payslips legal?

Yes. Under UK law, digital payslips are legal if they are accessible to the employee and delivered securely. We meet these conditions.

14. What if I don’t know all my information?

No problem. Provide as much as you remember. We’ll help estimate missing details and confirm with you before finalizing.

15. Can I order multiple payslips or P60s?

Yes. Bulk orders and bundles are available, and discounts apply to multiple items.

16. Do your payslips support deductions and bonuses?

Yes. We can include:

• Student loan repayments

• Pension contributions

• Bonuses or commission

• Sick pay, overtime, or other allowances

17. How long do you store my documents?

Documents are stored securely for a limited time. We recommend saving the PDFs once received.

18. Can I request urgent delivery?

Yes. Email deliveries are typically completed within an hour during business hours. Mark your request as urgent when ordering.

19. How do I contact support?

You can reach us via the contact form on our website or email. We typically respond within a few hours on weekdays.

20. Still have questions?

Visit our Contact or Support page for more help. We’re happy to assist with any special cases or detailed queries.